Shipping policy

We deliver to addresses in Australia.

How long it takes

Many of our products are sent straight from our suppliers, including from overseas. For those items, delivery usually takes around 7–15 business days from the day you order, and can take longer at busy times or if there are customs or carrier delays. The estimate on each product page is the one to rely on — we will confirm it for each product before listing.

Tracking

Once your order has been dispatched, we will send you a tracking number by email. You can also reach us at the contact email on this site if you need help finding your parcel.

More than one item

Items in the same order may be sent by different suppliers, so they may arrive in separate parcels on different days.

Where items ship from

We do not hold all products in an Australian warehouse. The dispatch location is shown in the delivery information on the product page. We will never describe an item as shipping from Australia if it is coming from overseas.

Customs and import

For deliveries within Australia, we aim to keep any extra import charges from being a surprise. If a product could attract additional charges, we will say so on the product page.

Failed delivery

If a parcel is returned to the supplier because the address was incomplete or no one was available to receive it, please contact us. We will help arrange a solution. Further delivery costs may apply if the original address was incorrect.

Delays

If your order is running later than the estimate on the product page, contact us. You have rights under Australian Consumer Law if goods are not delivered in a reasonable time, or in the time we stated.