Refund policy

Your rights under the Australian Consumer Law are not excluded or limited by this policy. You are entitled to a repair, replacement or refund if a product has a major problem, and to a remedy if a product fails to meet a consumer guarantee — for example if it is not of acceptable quality, is not fit for purpose, or does not match its description.

If something is faulty, damaged, missing or not as described

Contact us as soon as you can, with your order number and photos if you have them. We will work out the right remedy with you. For a major failure, you can choose a refund or a replacement. We will cover reasonable return costs in these cases.

Change of mind

Because many items are sent directly from overseas suppliers, we do not offer change-of-mind returns. This does not affect your rights if a product is faulty or not as described.

How to contact us

Use the email address on our Contact page, and include your order number. We aim to reply within two business days.

Refunds

Approved refunds are returned to the original payment method. Processing times depend on your bank or card provider.

We will never refuse a remedy you are entitled to under Australian Consumer Law, and we will never use “no refunds” wording on this site.