Privacy policy

Fernvale Goods respects your privacy. This policy explains what we collect and why.

What we collect

When you place an order or contact us, we may collect your name, email address, phone number, delivery address and order details. Payment card details are handled by Shopify Payments (or the payment method you choose at checkout), not stored by us on our own systems.

How we use it

We use your information to process and deliver your order, send tracking updates, handle questions and returns, and meet our legal obligations. We do not sell your information.

Who we share it with

We share only what is needed to complete your order: Shopify (our store platform), our payment provider, and the supplier or courier who posts your item. Suppliers must use your details only to fulfil that order.

Overseas disclosure

Some suppliers and platform providers are located outside Australia. If your information is sent overseas for fulfilment or store hosting, it is only for those purposes.

Your choices

You can ask us what personal information we hold about you, and ask us to correct it. Contact us using the email on our Contact page.

Security and retention

We rely on Shopify’s security measures for the store, and we keep order records for as long as needed for tax, legal and customer-service purposes.