We deliver to addresses in Australia only at launch.
Where items ship from
All of our current products ship from our supplier partners overseas, in China. We do not hold stock in an Australian warehouse, and we will never describe an item as shipping from Australia if it is coming from overseas.
How long it takes
Our suppliers’ delivery estimates are typically 6–11, 6–12, 7–11 or 8–13 days, depending on the product. The estimate shown on each product page is the one to rely on. Delivery can take longer at busy times, or if there are customs or carrier delays.
Tracking
Every order is sent with tracked shipping (AliExpress Selection Standard). Once your order has been dispatched, we will email you the tracking number. You can also reach us at the contact email below if you need help finding your parcel.
More than one item
Items in the same order may be sent separately, so a multi-item order may arrive in more than one parcel, on different days.
Customs and import
For deliveries within Australia, we aim to keep any extra import charges from being a surprise. If a product could attract additional charges, we will say so on the product page.
Failed delivery
If a parcel is returned to the supplier because the address was incomplete or no one was available to receive it, please contact us. We will help arrange a solution. Further delivery costs may apply if the original address was incorrect.
Delays
If your order is running later than the estimate on the product page, contact us. You have rights under Australian Consumer Law if goods are not delivered in a reasonable time, or in the time we stated.
Returns and your rights
Because our items ship from overseas, we do not offer change-of-mind returns. This does not affect your rights under Australian Consumer Law if a product is faulty, damaged, not as described or does not arrive. See our Returns & Refunds policy.
Contact
Email digitalresourcestudio7@gmail.com and include your order number. Fernvale Goods, ABN 45 454 280 983.